24/7 Creator Help Center
Contact & Customer Support
Have a question about your subscription, 14-day refund guarantee, custom templates, or feature requests? We are here to help.
Direct Support Email
support@tokcarousel.com
Response time: typically within 12–24 business hours. All inquiries regarding billing, refunds, and technical questions are handled with priority.
Common Topics
14-Day Refund & Billing
Full refund within 14 days of purchase. Email us with your checkout email or invoice ID.
Template & Feature Requests
Want a specific TikTok viral font or background aesthetic? Send us your reference link!
Commercial Licensing & Agency Plans
Pro tier grants 100% royalty-free commercial usage rights for client campaigns.
Send Us a Message
Fill out the form below and our team will get back to you promptly.